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Return & Exchange

On very rare occasions, customers may buy the wrong item or we deliver an item which is not what was ordered. Goods may be returned for an exchange  within 30days after the delivery date of your order.

1. If you have a box or a packet of nappies that has been unopened and is in its good condition for resale ,then we are happy to swap for a larger size.

If it is due to your mistake or reason for the return, you will be charged the difference in price of nappies and the cost of freight to deliver you new nappies and collect the old nappies.

For freight forwarding cost to swap the nappies, please check with us, you can also choose to ship the goods to us directly at your own cost.

2. Due to the hygienic nature of our products ,we are unable to accept returns when a box or a packet has been opened or damanged.

3. If you receive damaged or incorrect goods, please call us on 09-4156288 or email
sales@bestnappies.co.nz with detailed information regarding your claim. Please indicate order number, date of purchase, and a contact phone number and we will sort this out immediately.
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