Shipping Policy

UPDATES: Monday 28th March

We continue to see delays in the following regions: 
Our Wellington depot continues to experience significant delays, while our North Shore, Christchurch, Hamilton and Whangarei depots experience minor delays.

Both our Auckland and North Shore depots continue to be closed to the public to allow us to navigate the effects of Omicron on our facilities.  

Same day shuttle service between Wellington and Masterton has been suspended until further notice.

North Island - South Island delays

Any freight that was picked up from Auckland, for delivery to South Island locations will be delayed by 1 working day. This is due to the impact of COVID on our sortation facilities, causing restricted staffing levels, with staff being unwell or requiring to isolate.

We thank you for your patience and continued support as we do our best to continue delivering for you through this omicron outbreak. 


Best Nappies offers FREE DELIVERY for customers in Auckland if your order is $99+ (excluding rural addresses) and Hamilton if your order is $150+ (excluding rural addresses).

If your order is below this amount, then a STANDARD DELIVERY fee will apply. Rural addresses are sometimes not detected during checkout, so a rural delivery fee may apply after checkout. Rural tickets are +$5 per label for all addresses in New Zealand.


STANDARD DELIVERY* is available for most other locations in New Zealand. If your address does not have this option available, please contact our customer service to double check before you process an order. 

*Standard Delivery costs may vary dependent on location and product quantity you order, as it is calculated by the cubic measurement of the box(es) in which we send your order in.*


Your order will be 'dispatched' from the warehouse within 1-3 business days once your payment has been processed. If there are any issues with your order we will put your order on hold and contact you before we dispatch it.

Once your order has been dispatched you wil receive an email notification with the tracking consignment, which can also be accessed via your online account's order history.


Estimated Delivery Time (Excluding Holiday/Peak Periods/COVID Delays)


Standard Addresses

 Rural Addresses  
Auckland 1-4 business days

Standard Address
+1 business day

Other Locations 2-6 business days

Standard Address
+1 business day


[Please contact the couriers directly for tracking related inquiries.] 


Online Tracking Link: