Shipping Policy

All orders are shipped via courier companies.

Shipping is free and fast for orders at $79.00 or more for Auckland Area (excl rural) Customers. If you live outside the Auckland Areas, Shipping fee start from $5.00 (excl rural)

Best Nappies will ship in-stock goods within 1-3 working days after the payment for the order has been received. Please be aware that Internet Banking payments may take up to 1 day to be cleared.
You will be contacted by us if there is any reason why your goods cannot be shipped out from our warehouse within that time. 

Best Nappies does not ship to international destinations.

Please allow 1-3 business days for your order to arrive. If you live in a remote area, please allow up to 7 business days for delivery.
Contact us for assistance if you do not receive your delivery within these time frames.

If you are not home when your order is delivered for the first time, the courier driver will most likely leave a calling card in your mailbox. You can call the courier company to set up a time for their free second delivery attempt.

If you happen to be unavailable again for their 2nd delivery, you will have to pick up your order from their depot or contact us to pay a fee for a re-delivery.

Please call us (0064-9-4156288) if you have not received your delivery within 3-4 days & we will help locate it.